Treating Customers Fairly
“Our Clients are at the centre of everything we do must exceed our client’s expectations”.
At Fcsib we have always considered that we have Treated Customers Fairly and we are committed to acting in the best interests of our clients at all times
- We will provide our clients with full “clarity of the offer” so that they understand what they are buying
- We will ensure that there are no surprises and that a client’s policy “delivers what is promised” at the time of a claim
- We will ensure that we will “put things right, if we get them wrong”
- And we promise “not to take advantage” by engaging with our clients in an open and transparent manner.
We underpin these four business principles within our Treating Customers Fairly policy which requires amongst other things; that we:
- Provide continuous training to ensure our staff have the right skills and knowledge to do their jobs effectively
- Engage in active consultation with our clients so that we fully understand their needs and requirements
- Provide an objective assessment of suitability when making a recommendation.
- Communicate in an open, fair, and respectful manner with clear, precise, relevant and timely supporting documentation.
- Provide an appropriate level of after sales service
- Constantly measure and review the effectiveness of our treating customers fairly policy by analysing.
Management Information from all areas of business and amending our internal processes accordingly to improve the service we offer our clients.
Our policy is in the line with current guidance from the industry pay due regard to the interests of customers and treat them fairly.
Our Commitment
Fcsib is fully committed to respecting your privacy and to protecting any information you provide to it. Fcsib treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected. This policy respects and protects the privacy of all visitors to this internet use.
These notes explain how this information is then used. Fcsib hopes that this will remove any changes that may have been made.
Please read this privacy notes carefully and re-visit this page from time to review any changes that may have made.
Fcsib discloses information provided by you for the purpose of completing any transaction, to process any associated administration, for general statistical purposes and for obtaining any relevant professional advice.
When necessary we may use your mailing address for accounting purposes and to contact you.
Provision of information to third parties.
Fcsib will not provide information about you to third parties unless you specifically allow us to or in special circumstances such as when we are required to by law.
Data Protection
Fcsib and its subsidiary companies are registered in accordance with the United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation.
Policy for children
Fcsib realizes and understand that children may visit the internet site. fcsib believes that it is the responsibility of parents to supervise children when on-line and recommend that parental control roots be put in place.
No information collected from anyone under 18 will be used for any purposes.
Consent
By disclosing any personal information to fcsib through this internet site or via the telephone you consent to the collection and storage of all personal information as set out in the privacy notes. If fcsib makes any changes to this privacy note, these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances.
For more information please contact us directly.